Frequently Asked Questions (FAQs)

Table of Contents

Frequently Asked Questions

📍 Location & Hours

Q: Where is AZ Mix Compounding Pharmacy located?
A: 2501 W Behrend Dr Suite A-11, Phoenix, AZ 85027. We’re located in a business park—please use our Google Maps listing for the most accurate directions.

Q: What are your hours of operation?
A:

  • Monday–Thursday: 9:30 AM – 5:00 PM
  • Friday: 9:30 AM – 2:00 PM
  • Closed on weekends and all major holidays.

Q: How can I get my medication from AZ Mix?
A: We offer three convenient options:

  • Delivery: Call us to see if our courier delivers to your area.
  • Mail: We ship prescriptions anywhere in Arizona.
  • Pickup: Orders can be picked up during business hours.


Q: When will I be charged for my compounded medication?

A: Because compounded medications are custom-made, you’ll be charged once the medication is prepared.

Q: Can I return my medication if I change my mind?
A: Unfortunately, we cannot accept returned medications due to their custom nature.

Q: What types of medications do you offer?
A:

  • Custom non-sterile compounded medications
  • Commercial (non-compounded) medications
  • Bio-identical hormones (compounded and commercial)
  • Veterinary medications (non-food producing animals)
  • Pharmaceutical-grade supplements (via Fullscript Dispensary)


Q: What makes AZ Mix different from other pharmacies?

A: We’re a locally owned, female-led compounding pharmacy focused on personalized care. We tailor medications to meet your specific needs and wellness goals.

Q: Do you accept insurance?
A: No, we do not accept insurance. 

Q: Can I still save money without using insurance?
A: Yes! You may save by ordering more than a one-month supply of your compounded medication, if your prescriber allows.

Q: What payment information do I need to provide?
A: Billing information must be provided when placing an order, and we keep it on file unless otherwise requested.

Q: Do you offer automatic refills?
A: No, we do not offer automatic refills.

Q: How do I refill my prescription?
A: Please call 602-975-6241 to request a refill at least 5 days before you need it, or fill out the refill form a week in advance.

Q: Do you specialize in any particular area of compounding?
A: Yes, hormone replacement therapy (HRT) is one of our standout services. We compound and carry commercial bio-identical hormone treatments.

Q: Do you compound for pets?
A: Yes, we compound medications for non-food producing animals.

Q: Who owns AZ Mix Compounding Pharmacy?
A: AZ Mix is a small, woman-owned business. We appreciate your support in choosing us for your personalized pharmacy needs!

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Summer Hours

June 1 to August 1

Monday to Thursday: 9:30 am - 5:00 pm

Friday, Saturday, Sunday: Closed